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Frequently Asked
Questions
1. Do I get a proof?
We email proofs on all printed announcements and
invitations at no charge. After receipt of your order, we will email you a
proof within 2 business days. Your order will not be completed until we
receive your approval. Please carefully check your proof for accuracy. Although we carefully design each announcement,
mistakes can be made in the copy. (by either party) The proof is the
time to catch these errors. We are not responsible for errors not
caught on the proof.
A proof with the original order information and picture is
included with each order. If you decide you would like to see a
proof with a different picture, there will be a $10 fee for each
picture change. You may make text changes once. After
the second proof of text changes, there is a $5 charge for each
additional proof.
We do NOT automatically send proofs for return address
labels and thank you notes. If you would like a proof of a return address
label or thank you note, you
will need to specifically request it and there will be a $5 charge.
2. How long does it take
to get my announcements?
After receipt of your order, we will email you a proof
within 2 business days. Your order will not be completed until we receive
your approval.. We will complete your order
within 4 business days of proof approval. Add shipping time to know
when you will receive them. (Note: Upgrading your shipping
only speeds up your shipping time. Even if you choose overnight
shipping, it will still take up to four business days to complete your
order.)
3. Will you edit my
photo?
Yes. We will touch up, crop, and size
your photo to best suit the announcement.
4. What photos work best?
It is most important to have a clear
photo in sharp focus. Choose light colored clothing with little or
no pattern. A light colored solid background is also desirable.
Digital cameras work well when the
resolution is at least 1200 x 1800 pixels and 300 dpi. Please set
you camera to the fine setting. Be sure your baby is well lit and
use the flash. Digital video camera photos and cell phone
photos do not work
well.
Even if you want a black and white
photo, we prefer to work from color photos.
Please DO NOT cut your
photograph. If you have a specific way you would like to crop it,
take a photocopy of your picture and mail the cut copy with your order
along with the original picture.
We will return your print with your
order.
5. Can I use a professional
photo?
You must send a copyright release
with any professional photo. We can use a professional photo but we
must have the copyright release.
6. Is there a minimum amount
of cards I must order?
There is a minimum order of 25
cards. The minimum for a reorder of the same order is 10 cards.
7. Can the card be printed in
a different language besides English?
Yes, as long as English characters
are used. You must provide us with a copy of the text via the order
form or email.
8. Do you ship out of the
United States?
Yes. There will be additional
shipping charges. Please email sales@bellababy.com
for a shipping quote. You will be responsible for any duties or
taxes incurred.
We will ship to APO addresses via
USPS priority mail for $12.
9. Are envelopes included?
Yes, envelopes are included with all
orders.
10. Can I get my envelopes
early?
Yes. You may preorder your
envelopes. A 20 cents per envelope deposit is required and there is
a $6 non refundable shipping fee. You will be credited 20 cents per
announcement ordered when you place your final order.
11.
How much will it cost to ship my
order.
We
ship from San Diego, CA via UPS. You have 4 different shipping
options.
UPS
ground $8
UPS
3 day $14
UPS
2 day $20
UPS
overnight $38
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